Company Name

Usability Testing Report

A "Usability Testing Report" is the key document for any company that wants to gain a deeper understanding of their audience's needs and frustrations. Whether it’s for a website, mobile app, physical product, or anything you can test in front of people, usability tests can help you discover product flaws as well as areas of confusion. This template guides you through the process of usability tests and helps you deliver your findings in a simple, easy-to-read document. 


Month Day, Year

Project Lead: Ashley Solloway
UX Researcher: Timothy Nichols
Research Analyst: Mariah Coolridge
Testing Moderator: Ellis Skillman

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Table of Contents


Executive Summary

Goals

Methodology

  • Outreach & Screening
  • Participant Profiles
  • Testing Setup, Moderation & Post-Test Questions

Results

  • Overall Concept
  • Category 1
  • Category 2

Bugs & Issues

Recommendations & Action Items

Disclaimer

Appendix

  • Documentation
  • Media
  • Notable Quotes

Executive Summary


The length of your executive summary can vary, but it's important to give a concise overview to discuss the purpose of the study, how it took place and your key findings.


Start by briefly describing how you tested your product's usability.

  • List the factors that you used to define usability here (e.g: appeal and clarity to a user).
  • Factor 2.
  • Factor 3.


Describe the age range and geographic breakdown of your test group. Briefly describe the type of test you conducted (online or in person) and the key findings you collected from your test. 

  • List your key findings in bullet form here, or use the callouts to the right.
  • Example: The majority of participants understood the general premise of {your product}.
  • Example: 45 of the 50 test participants had difficulty using {specific aspects of your product}.
  • Example: The {a feature of your product} consistently received positive feedback from users. 


Conclude your executive summary with a transition into your report. For example: "This research report includes the details of how we conducted our research, the results we found, and a brief list of recommended changes." 

72%

of participants were able to successfully complete all tasks.


54%

of participants enjoyed this specific experience.


68%

of participants had difficulty using this specific aspect of the product.

28% 

of participants were unable to complete all tasks.


33% 

of participants complained about this specific experience.


53% 

of participants would continue using this product.

Goals

Use this section to list what you hoped to achieve by running your usability tests here.

Test product concept with your target audience.

Why is this an important goal for your usability tests? Elaborate on this goal in 1-2 sentences.

Reveal friction points and confusing experiences.

Why is this an important goal for your usability tests? Elaborate on this goal in 1-2 sentences.

Identify bugs & issues with the product.

Why is this an important goal for your usability tests? Elaborate on this goal in 1-2 sentences.

Methodology

Outreach & Screening

Use this section to describe how you found the users to participate in your test. Briefly explain how you screened the participants to make sure they fulfilled your user persona guidelines. For example, if you're testing a social media app, you may want to screen for people who frequently use multiple existing social media platforms.


Channels Used:

  • List the channels you used to connect with possible participants here.
  • Example of a channel: job forums
  • Example of a channel: social media


Screening Criteria:

  • List your first criterion that all participants met here.
  • List your second criterion here.
  • List your third criterion here.
  • List your fourth criterion here.

Participant Profiles 

Use this section to summarize the characteristics of the participants. Make note of overarching similarities among participants. For example, all participants might fall under an age distribution between 18 and 34, because you're targeting millennials for your product. The data should also be detailed in an anonymous chart like the one below.


Age

Gender

Income

Income

Participant 1





Participant 2





Participant 3





Participant 4





Participant 5





Participant 6





Participant 7





Participant 8





Participant 9





Participant 10





​

5%  18 and under

30%  39-48

25%  19-28

10%  49 and older

30%  29-38

Incentive

Fear

Achievement

Growth

Power

Social

Traditional Ads

Online & Social Media

Referral

PR & News

Experiential and Guerrilla Efforts

Other

Testing Setup, Moderation & Post-Test Questions


Use this section to describe the type of test you conducted, the role of the test's moderator, the steps you followed to conduct your tests, and so on. Keep in mind that usability tests don't need to be conducted in person. They might be remote and scaled up, released digitally, etc.

1. Introduction

Describe the first step of your testing process. Briefly explain what the participants were told regarding the test and your product before they began. What did the moderator do to introduce participants to the product and the test? How did the moderator ask participants to express their opinions about the product?


2. Tasks

List the tasks you asked your participants to perform here.


  • Create an account and log in.
  • Edit your profile.
  • Find specific content, page, button, etc.
  • Complete an entire task from start to finish (for example: upload a photo, request a quote, purchase a product, etc.)


3. Post-Test Questions

You can pose questions to participants after the test to gain a deeper understanding of how they felt about the product overall.


  • How would you describe this product to someone?

  • What was your favorite aspect of the product?

  • What was the most confusing part of the test?

  • Would you continue using this product?

  • Would you recommend this product to a friend or colleague?

text

Results

Describe how you organized, analyzed and synthesized all of your data. Group all of your findings into major categories so that the reader can easily digest your findings. The following sections should be a more thorough breakdown of your findings, separated by categories or topics. Some examples of these can be: Account Creation, Editing Profile, or any specific task or process of your product. The image below can be an image of your product or a screen grab of a feature.


  • Overall Concept
  • Specific Category 1
  • Specific Category 2

Overall Concept

Accuracy

Happiness / Enjoyability

Confusion

Relevance

83%

of participants understood the core premise and overall concept of this product.


54%

of participants successfully completed all tasks related to the overall concept of the product.

72%

of participants enjoyed the concept and the overall experience of using the product.


24%

of participants experienced difficulty using this product.

THE GOOD

Analyze the positive observations and data you've gathered as they relate to the overall concept in a paragraph or two.


"Include a relevant quote from a participant or an important statistic that reinforces the findings you highlight in this section."

THE BAD

Analyze the negative observations and data you've gathered as they relate to the overall concept in a paragraph or two.


"Include a relevant quote from a participant or an important statistic that reinforces the findings you  highlight in this section."

Category 1

83% 

of participants understood the core premise of the first category for this product.


54% 

of participants were unable to successfully complete all tasks related to the first category.

Accuracy

Happiness / Enjoyability

Confusion

Relevance

72% 

of participants enjoyed the overall experience related to the first category using the product.


24% 

of participants had difficulty using certain functions related to the first category for this product.

THE GOOD

Analyze the positive observations and data you've gathered as they relate to the first category in a paragraph or two.
"Include a relevant quote from a participant or an important statistic that reinforces the findings you highlight in this section."

THE BAD

Analyze the negative observations and data you've gathered as they relate to the first category in a paragraph or two.

"Include a relevant quote from a participant or an important statistic that reinforces the findings you highlight in this section."

Category 2

83% 

of participants understood the core premise of the second category for this product.


54% 

of participants were unable to successfully complete all tasks related to the second category.

THE GOOD

Analyze the positive observations and data you've gathered as they relate to the second category in a paragraph or two.
"Include a relevant quote from a participant or an important statistic that reinforces the findings you highlight in this section."

THE BAD

Analyze the negative observations and data you've gathered as they relate to the second category in a paragraph or two.

"Include a relevant quote from a participant or an important statistic that reinforces the findings you highlight in this section."

72% 

of participants enjoyed the overall experience related to the second category using the product.


24% 

of participants had difficulty using certain functions related to the second category for this product.

Accuracy

Happiness / Enjoyability

Confusion

Relevance

Bugs & Issues

List any bugs or technical issues participants encountered during the usability test. You can also include screen grabs of the issues in this section or in the appendix.


OVERALL CONCEPT


  • This item was not displaying properly.
  • An error occurred when the user tried to complete this task.
  • This function did not work properly.


CATEGORY 1


  • This item was not displaying properly.
  • An error occurred when the user tried to complete this task.
  • This function did not work properly.


CATEGORY 2


  • This item was not displaying properly.
  • An error occurred when the user tried to complete this task.
  • This function did not work properly.

Recommendations & Action Items

Provide recommendations or action items for improving your product based on the analysis you conducted. Make sure these items are based on the findings of your usability tests with your audience.

0 out of 4 items completed

When attempting to complete this certain task, participants did this instead. Consider adding, removing or modifying this feature to improve usability.

This feature of the product was especially confusing for participants. Consider reorganizing the structure of the product to further explain this process.

The overall concept should be improved and clarified with regard to this aspect of your product, because your target audience thought this.

Any other action items.
0 out of 4 items completed

When attempting to complete this certain task, participants did this instead. Consider adding, removing or modifying this feature to improve usability.

This feature of the product was especially confusing for participants. Consider reorganizing the structure of the product to further explain this process.

The overall concept should be improved and clarified with regard to this aspect of your product, because your target audience thought this.

Any other action items.
0 out of 4 items completed

The overall concept should be improved and clarified with regard to this aspect of your product because your target audience thought this.

The overall concept should be improved and clarified with regard to this aspect of your product because your target audience thought this.

The overall concept should be improved and clarified with regard to this aspect of your product because your target audience thought this.

Anything else.

Disclaimer


Several factors may have affected the results of the usability test. It's important to remember that people bring their own experiences and biases into a test without realizing that they might color their impressions. List out some of the factors you encountered with brief explanations in this section.


  1. The sample size may not be representative of all people that may use the product.
  2. While moderation began with a set agenda, questions and tasks administered varied from participant to participant. 
  3. Human error and misinterpretations of qualitative feedback affected the results to slight but varying degrees.
  4. A series of common product bugs and errors occurred (listed in the section above).

Appendix

Documentation


  • Include links to all documentation, resources, and files relevant to this test.

  • This can include all analysis documents, spreadsheets, notes, etc.

  • Include all research materials such as raw data, survey links, responses, etc.

Media


  • Include relevant product screen grabs (especially important for bugs identified).

  • Include links for readers to access all videos, photos, and recordings.

Notable Quotes


  • List any notable quotes from users either during or after the usability test.

  • Was there a quote from a participant that was unexpected or surprising?

  • Was there a quote that confirmed an assumption?

  • Include quotes that reveal greater insights that can inform your product direction.

Thank you!

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yourwebsite.com
contact@yourwebsite.com

123 456 7890

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