SaaS Pricing Strategy


The goal of this exercise is to define a strategy to maximize your product's revenue. This is a process that your team should continually evaluate and optimize.


  1. Click and fill in the info. (Collaborate with your stakeholders, this is a live document).
  2. Finalize your pricing table with new findings.
  3. Implement and measure.
  4. Repeat.
a close up of a clock

Define the three main characteristics of your pricing strategy

These three aspects should work together to highlight your product's core value. In the pricing chart your team will fill out at the end of this exercise, the positioning will follow along the horizontal axis while the packaging will follow along the vertical axis. Pricing will incorporate both positioning and packaging to align your product's core value with the target customer's willingness to pay.

1. Positioning


Most important in your strategy is who you're targeting. Aligning your product's positioning with the right customers will make it easier to pinpoint the price they're willing to pay.


Identify 3-5 ideal customer groups:


  1. Persona #1
  2. Persona #2
  3. Persona #3

2. Packaging


Combining the right variety of features will help highlight your product's core value. Find features that are attractive to each target customer's main challenge(s).


List your persona's most valuable features:


  1. Feature #1
  2. Feature #2
  3. Feature #3

3. Pricing


Pricing should follow a logical pattern along the horizontal access to align both value and the customer's willingness to pay. More features = higher price.


List important findings from your data:


  1. Finding #1
  2. Finding #2
  3. Finding #3

Get input and feedback from your Pricing Advisory Board

Pricing isn't related to any specific part of your business. It is related to every part of your business. To fully understand your customers, product-market value and business goals, you should build a pricing advisory board from these core departments to make sure you get input from all parts of the business.


Add your notes below (or invite team members to edit.)

 Marketing


Your marketing advisor will understand the user personas that you are targeting and will be particularly involved with the positioning of your pricing strategy.


  Notes:

Sales


The sales advisor will uncover common questions and objections made by potential buyers. Knowing where buyers hesitate will help define a pricing strategy to convert customers and close sales.


  Notes:

Product


The product team builds the features that deliver the core value to your target customers and should be heavily involved in the packaging of your product.


  Notes:

Management


The executive team including the CEO and other financial decision-makers will analyze the information from each of the other advisors and arrive at a final positioning, packaging, and pricing structure.


  Notes:

a person standing in front of a window

Who are your ideal customers?


Identify at least 3 buyer/user personas to define your highest-value customers. These personas will help formulate the different tiers in your pricing strategy. Duplicate the persona canvas to create more.

User Persona Name

"A quotation that captures this user's personality."

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Age: 1-100

Work: Job Title

Family: Married, kids, etc. 

Location: City, State

Character: Archetype

Introvert

Extrovert

Thinking

Feeling

Sensing

Intuition

Judging

Perceiving

Trait 1

Trait 2

Trait 3

Trait 4

Goals

  • A task that needs to be completed.
  • A life goal to be reached.
  • Or an experience to be felt.

Frustrations

  • The challenges this user would like to avoid.
  • An obstacle that prevents this user from achieving their goals.
  • Problems with the available solutions.

Bio

The bio should be a short paragraph to describe the user's journey. It should include some of their history leading up to a current use case. It may be helpful to incorporate information listed across the template and add pertinent details that may have been left out. Highlight factors of the user's personal and professional life that make this user an ideal customer of your product.



Remember - you may modify this template, remove any of the modules or add new ones for your own purpose.

Incentive

Fear

Growth

Power

Social

Traditional Ads

Online & Social Media

Referral

Guerilla Efforts & PR

Brands & Influencers

Define your "Key-Value Metric"


Identify your unique value proposition and the main features that provide value for your target personas.

a person standing in front of a door

Positioning


Top 3 Problems

What is the crucial problem faced by your consumers? Capture their central frustration.


Existing Alternatives

Define one clear, direct competitor. Consider the other ways customers can address their problems. What products or services exist as alternatives to what you're offering?

Solutions


Top 3 Solutions

What is your solution to consumers’ problems? Present the defining elements (features) of your service: what makes it the top tool for addressing consumers’ needs?


High-Level Concept

How does your product fit into the bigger picture; where does it fall in the grand scheme of things?

Unique Value


A Compelling Message

This message should explain what you do, how you are different, and why you are worth investing in. What is your promise to consumers? Zero in on the heart of your service and highlight what stands out about product you provide.

Unfair Advantage


Your Differentiator

How do you stand out from competitors? What puts you ahead of the pack? Why should consumers have confidence in your service above others?

Explore
Customer-Pricing Fit

After creating your personas and identifying your key value metric, you're ready to pinpoint the actionable data that aligns your product's value with the customer's willingness to pay. What did you find from segmenting your personas? Which features do your personas value most? Which features are least valued? What price would each persona consider too high? Too low? How much does it cost to acquire each customer? How much revenue will each persona add over the lifetime of their subscription?


WTP: Willingness to pay
CAS: Customer acquisition cost
LTV: Lifetime value

PERSONA NAME

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Feature 1

Feature 2

Feature 3

Feature 1

Feature 2

Feature 3

Feature 1

Feature 2

Feature 3

Feature 1

Feature 2

Feature 3

Feature 1

Feature 2

Feature 3

Feature 1

Feature 2

Feature 3

PERSONA NAME

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icon

PERSONA NAME

WTP

CAC

LTV

WTP

CAC

LTV

WTP

CAC

LTV

Demographics* 1


Add a tagline that aligns your UVP with this demographic

Demographics* 2


Add a tagline that aligns your UVP with this demographic

Demographics* 3


Add a tagline that aligns your UVP with this demographic

Demographics* 4


Add a tagline that aligns your UVP with this demographic

$X/mo

willingness to pay**


Main Value Metric

Secondary Value Metric

Secondary Value Metric

Secondary Value Metric


valued features***

$X/mo

willingness to pay**


Main Value Metric

Secondary Value Metric

Secondary Value Metric

Secondary Value Metric


valued features***

$X/mo

willingness to pay**


Main Value Metric

Secondary Value Metric

Secondary Value Metric

Secondary Value Metric


valued features***

$X/mo

willingness to pay**


Main Value Metric

Secondary Value Metric

Secondary Value Metric

Secondary Value Metric


valued features***

*The demographics should summarize each persona into a single word that best describes that customer: a freelancer, a small business, a growing company, or a large enterprise.

**The price reflects each demographic’s willingness to pay, which increases with the larger demographics and value metrics.

***Valued features should be packaged according to the preferences of each demographic. The freelancer persona only needs quick and easy access to the product, while an enterprise client may need more customized features and priority support.

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